Customer Relationship Management – it is an important part of the business. The company profit directly depends on the sales level, and the sales level in turn depends on customer satisfaction. Every new incoming request processing demands a lot of information, such as contact details, number of earlier orders, the person in charge. Even small businesses rarely have double-digit number of customers, so a simple excel-document is not good for quick and easy data access.
Automation solutions for business is a quite extensive and not always unambiguous theme. Before buying or ordering software, the manager should answer following questions: